Your privacy is part of our journey.

This Privacy Policy applies to information collected through Trainly.in and the services, forms, pages and features operated under the Trainly.in platform.

It may apply to railway enquiry forms, train search, station search, route information, fare enquiries, PNR enquiries, seat availability, travel assistance requests, contact forms, newsletter forms and payment-related pages.

By accessing or using Trainly.in, you acknowledge that you have read this Privacy Policy. Where consent is required under applicable requirements, information will be processed after obtaining the relevant consent.

The information collected depends on the service you use and the details you voluntarily provide.

Information provided directly by users

• Name, email address and mobile number.
• Source station, destination station, journey date, train number, class and quota.
• PNR number or other railway enquiry information.
• Passenger names, age, gender and berth preference where required for a travel request.
• Contact form messages, feedback and support communications.
• Payment reference, transaction status, UTR or bank reference details where applicable.
• Newsletter subscription and consent details.

Information collected automatically

• Internet Protocol address, which may be stored, shortened or masked.
• Browser type, device category and operating system.
• Date and time of access or form submission.
• Pages viewed, referring page and interaction data.
• Security logs and technical diagnostic information.

Information may be used for legitimate service, operational, support and security purposes, including:

• Providing train, station, route, schedule, fare, availability and PNR-related information.
• Processing and managing travel assistance or passenger requests.
• Generating enquiry, request or transaction reference numbers.
• Sending confirmations, service updates, receipts or support responses.
• Verifying payment, transaction or request status.
• Detecting fraud, automated misuse, spam and unauthorised access.
• Improving website performance, content and user experience.
• Maintaining internal records and resolving disputes.
• Complying with legal obligations and lawful requests from competent authorities.

Trainly.in may use third-party railway information services, data sources or application programming interfaces to provide train schedules, routes, station information, running status, fares, seat availability and PNR-related results.

Information submitted for an enquiry may be transmitted to the relevant service provider for obtaining and displaying the requested result.

Trainly.in is an independent information platform unless a particular page clearly states otherwise. Displaying railway-related names or information does not by itself imply official affiliation, approval or endorsement.

Where paid services are offered, payments may be processed through independent payment gateways, banks, UPI service providers or authorised payment partners.

Trainly.in may receive and retain limited payment-related information such as:

• Transaction or payment reference number.
• Payment status and amount.
• Name of the payment gateway or payment method.
• UTR, bank reference or gateway transaction ID.
• Date and time of the transaction.
• Technical payment request and response logs.

Trainly.in may use cookies, sessions, local storage or similar technologies to keep the website functional, remember preferences, maintain secure sessions, prevent misuse and understand website performance.

Cookies may include essential cookies required for form submission, session continuity, security validation and user-interface preferences.

Users may restrict or delete cookies through browser settings. Disabling essential cookies may affect the functionality of forms, security verification or other website services.

Trainly.in does not sell personal information as a routine business practice. Information may be shared where reasonably necessary with:

• Railway information and API service providers.
• Payment gateways, banks and payment-processing partners.
• Email, hosting, database, security and technical service providers.
• Professional advisers where reasonably required.
• Government, regulatory, judicial or law-enforcement authorities where legally required.
• Relevant parties for preventing fraud, misuse or security incidents.

Service providers should receive only the information reasonably required to perform the relevant function.

Information may be retained for as long as reasonably required to provide services, maintain records, verify transactions, resolve complaints, prevent fraud and meet legal or accounting obligations.

The retention period may differ according to the type of information, the service provided and applicable operational or legal requirements.

Information that is no longer required may be deleted, anonymised or securely archived, subject to technical, contractual and legal limitations.

Trainly.in may use administrative, technical and organisational safeguards designed to protect information against unauthorised access, alteration, disclosure, misuse or destruction.

• Secure HTTPS connections where configured and available.
• Server-side validation and prepared database queries.
• Restricted access to administrative pages and databases.
• Monitoring of technical logs and suspicious activity.
• Masking or limiting the display of selected personal information.
• Controlled access to website files and server resources.

Subject to applicable requirements and reasonable identity verification, users may request:

• Information about personal data held by Trainly.in.
• Correction of inaccurate or incomplete information.
• Deletion of information that is no longer reasonably required.
• Withdrawal of newsletter or promotional consent.
• Review of a privacy-related complaint or concern.

Certain information may be retained where required for legal compliance, transaction verification, fraud prevention, accounting or dispute resolution.

Trainly.in services should be used under the supervision of a parent, guardian or responsible adult where the user is a minor.

A minor should not independently submit payment details, passenger information or other personal information without appropriate permission and supervision.

A parent or guardian who believes that a minor has submitted information without proper permission may contact Trainly.in to request review or deletion.

Trainly.in may contain links to railway portals, payment providers, banks, advertisers, travel services or other independent websites.

Trainly.in does not control the content, security, availability or privacy practices of independent third-party websites and services.

Users should review the privacy policy and terms of each third-party service before providing personal, passenger or financial information.

Trainly.in may revise this Privacy Policy to reflect changes in services, technology, security practices, business operations or applicable requirements.

The revised policy will be published on this page with an updated revision date.

Users are encouraged to review this page periodically to remain informed about how information may be handled.