Terms and Conditions

These Terms and Conditions constitute a binding agreement between you and the operator of Trainly.in. They apply to every visitor, customer, representative, agent or other person who accesses or uses this website.

Your continued use of the website constitutes acceptance of these terms, our Privacy Policy, applicable payment conditions and any service-specific notice displayed during your transaction.

Trainly.in is an independent railway information and travel-assistance platform. Depending upon the services available from time to time, the website may provide train search, train schedule, route, live-running, station, fare, seat-availability, PNR enquiry and request-assistance facilities.

Railway names, train numbers, station codes and related references are used solely for identification and informational purposes.

You must be legally competent to enter into a contract under applicable Indian law. A person below the age of eighteen should use the website only through, or with the permission and supervision of, a parent or lawful guardian.

When using Trainly.in for another passenger, you confirm that you are authorised to submit that passenger's information and to accept these terms on their behalf.

Trainly.in may provide one or more of the following:

Features may be introduced, modified, restricted or withdrawn without prior notice due to operational, regulatory, technical or commercial requirements.

Railway information displayed on Trainly.in may be received from third-party APIs, public data sources, railway systems or service providers. Such information may change without notice.

• Seat availability does not guarantee allotment or confirmation at the time of booking.
• Fare amounts may change due to dynamic pricing, quotas, taxes, railway rules or other charges.
• Train timings, platforms, routes and stoppages may be revised, rescheduled or cancelled.
• PNR and live-running information may be delayed, incomplete or temporarily unavailable.

Submission of a journey or ticket-related request does not itself constitute a confirmed railway reservation. A request remains subject to availability, receipt and verification of payment, passenger-data validation and successful processing.

Each submitted request may receive a unique request ID. You should retain this ID for payment, tracking, communication and support purposes.

• “Submitted”, “Pending” or similar status means that processing is incomplete.
• “Payment submitted” or “confirmation awaited” does not necessarily mean that payment has been verified.
• “Booked” means that a booking has been completed and supporting ticket information may be provided.
• “Failed”, “Cancelled” or “Refunded” may be displayed where a request cannot be completed.

You are solely responsible for ensuring that all names, ages, gender details, contact details, journey dates, stations, class, quota and preferences are complete and accurate.

Passenger names should match the identification document that may be produced during travel. Trainly.in shall not be responsible for rejection, penalty, denied boarding, ticket cancellation or financial loss resulting from incorrect information supplied by the user.

The total amount displayed for a service may include the railway fare, payment-gateway charges, convenience or service charges, assurance charges and other applicable amounts disclosed before payment.

• Payments must be made only through payment details, QR codes or gateways displayed on Trainly.in.
• Users making UPI payments must enter a correct and valid UTR or transaction reference number.
• Submission of a UTR does not amount to confirmation until the payment is independently verified.
• A failed, timed-out or reversed payment may require a fresh payment attempt.
• Any amount sent to an incorrect UPI ID, bank account or unauthorised person is the user's responsibility.

Refund eligibility depends upon the service selected, payment status, booking status, applicable railway rules, payment-provider deductions and any refund or assurance option chosen by the user.

Unless a specific service page expressly provides otherwise, convenience charges, payment-gateway charges and charges for services already performed may be non-refundable.

Refunds, where approved, may be processed to the original payment method or another verified method permitted by Trainly.in. Bank or payment-provider processing times may apply.

By using Trainly.in, you agree to:

• provide complete, current and accurate information;
• use your own valid contact number and email address;
• maintain confidentiality of request IDs, payment references and downloadable ticket files;
• verify ticket, passenger and journey details immediately after receiving them;
• promptly report suspected unauthorised access, payment discrepancy or incorrect booking details;
• comply with railway rules, identification requirements and all applicable laws.

You must not use Trainly.in to:

• submit false, fabricated, misleading or unauthorised passenger information;
• attempt fraudulent payment, false UTR submission, chargeback abuse or impersonation;
• interfere with the website, server, database, payment flow, security controls or APIs;
• use automated scraping, bots, crawlers or bulk requests without written authorisation;
• upload malicious files, scripts, viruses or harmful code;
• reproduce, resell or commercially exploit the website or its content without permission;
• use the platform for an illegal, abusive, deceptive or unauthorised purpose.

Trainly.in may rely on payment gateways, railway-data providers, messaging services, email providers, hosting companies and other third-party services.

Those providers may have separate terms, privacy policies, service limitations and security procedures. Trainly.in does not control and is not responsible for the independent acts, omissions, availability or content of external services.

Links to third-party websites are provided for convenience and do not necessarily constitute an endorsement.

Except for third-party names, data, trademarks and materials, the website design, software, source code, text, branding, graphics, layout and original content made available through Trainly.in are protected by applicable intellectual-property laws.

You receive a limited, revocable, non-exclusive and non-transferable right to use the website for lawful personal purposes. No ownership right is transferred to you.

Trainly.in is provided on an “as available” and “as is” basis to the maximum extent permitted by law. While reasonable efforts may be made to maintain accurate information and reliable services, no uninterrupted or error-free operation is guaranteed.

Trainly.in does not guarantee:

• confirmation of any railway ticket;
• continuous availability of external railway data;
• accuracy of every third-party API response;
• absence of delays, technical errors or outages;
• that a particular train, class, quota, berth or fare will remain available;
• uninterrupted access to payment or communication services.

To the fullest extent permitted by law, Trainly.in and its operators shall not be liable for indirect, incidental, special, consequential or punitive loss arising from use of, or inability to use, the website.

This includes loss arising from delayed trains, cancellation, missed journeys, incorrect user-supplied details, third-party system failure, bank delay, unauthorised payment, network interruption or reliance upon information that subsequently changes.

Trainly.in may process information such as passenger details, contact information, journey information, payment references, IP address, browser information and service communications to operate and secure the platform.

Personal information will be handled in accordance with the Trainly.in Privacy Policy and applicable law. By submitting another passenger's information, you confirm that you have lawful authority or consent to do so.

You should avoid submitting unnecessary sensitive information through contact forms, remarks fields or email communications.

Trainly.in may restrict, suspend or terminate access to any feature where there is suspected fraud, misuse, security risk, violation of these terms, unlawful activity, abusive conduct or a technical requirement.

Suspension or termination does not affect obligations, payments, liabilities or rights that arose before the date of suspension or termination.

These terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer jurisdiction or statutory remedy available under applicable law, disputes relating to Trainly.in shall be submitted to the courts having lawful territorial and subject-matter jurisdiction over the operator of the website.

Before initiating formal proceedings, users are encouraged to contact Trainly.in support and provide a reasonable opportunity to investigate and resolve the issue.

Trainly.in may revise these Terms and Conditions to reflect changes in services, technology, law, third-party requirements or business practices.

Updated terms will be published on this page with a revised “Last updated” date. Continued use of the website after publication means that you accept the revised terms.